PRIVACY POLICY
Last updated: March 8, 2026
This Privacy Policy explains how Havospark® | Official Global Water Sports Brand (“Havospark,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you visit our website, use our store, make a purchase, or interact with our services. Our online store and related services are powered by Shopify, which helps us provide a smooth and secure shopping experience.
By accessing or using our website or services, you agree that you have read and understand this Privacy Policy. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will control with respect to how we collect, use, and disclose personal information.
Information We Collect
We may collect personal information that identifies you or can reasonably be linked to you. Depending on how you interact with our website, the services you use, and applicable law, this may include:
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Contact information such as your name, billing address, shipping address, phone number, and email address.
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Payment information such as credit card details, debit card details, payment confirmation, transaction records, and related financial account information.
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Account details such as your username, password, security questions, preferences, and saved settings.
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Order and transaction information such as items viewed, added to cart, added to a wishlist, purchased, exchanged, returned, or canceled.
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Communications you send to us, including customer support inquiries and other messages.
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Device and browser information such as your IP address, browser type, device identifiers, and network connection details.
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Usage data about how you browse, navigate, and interact with our site and services.
We may also use this information to draw inferences about your preferences and shopping behavior, where allowed by law.
How We Collect Information
We collect personal information from several sources, including:
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Directly from you, when you create an account, place an order, contact us, or otherwise submit your information.
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Automatically through our website, including through cookies, pixels, and similar technologies.
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From service providers, who help us operate our store, process payments, manage technology, and support customer service.
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From business partners or third parties, when relevant to our services or marketing efforts.
How We Use Your Information
We use personal information for a variety of business and operational purposes, including:
Providing and Improving Our Services
We use your information to process orders, handle payments, ship products, manage accounts, remember your preferences, support returns and exchanges, and personalize your shopping experience. This may also include recommending products that are relevant to your interests.
Marketing and Advertising
We may use your information to send promotional messages by email, text message, or mail, and to show you advertisements for our products on our site or on third-party platforms. These ads may be based on your browsing activity, purchases, or items you previously viewed or added to your cart.
Security and Fraud Prevention
We use personal information to protect our store, verify accounts, detect fraudulent or suspicious activity, and help keep transactions secure. If you create an account, you are responsible for keeping your login credentials confidential.
Customer Support and Communication
We use your information to respond to inquiries, provide customer service, send order-related updates, and maintain communication with you about your purchases or account.
Legal Compliance
We may use your personal information to comply with laws, respond to valid legal requests, enforce our policies, or protect our rights, users, and business interests.
How We Share Information
We may disclose personal information to third parties in the following circumstances:
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With service providers that help us operate our business, such as Shopify, payment processors, shipping partners, cloud storage providers, data analytics providers, and customer support vendors.
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With marketing and advertising partners to help us deliver targeted advertising and promotional campaigns.
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When you direct us to share information, such as for shipping purposes or when using social media integrations.
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With affiliates or related companies within our corporate group.
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In connection with business transactions such as a merger, acquisition, restructuring, or bankruptcy.
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To comply with legal obligations, respond to subpoenas or lawful requests, enforce our terms, or defend against legal claims.
Shopify and Data Processing
Our store is hosted on Shopify, and Shopify processes certain personal information to help us operate, improve, and secure the Services. Information you provide through our site may be shared with Shopify and other third parties that may be located outside your country of residence.
Shopify may also use information collected through our store, together with information from other merchants and websites, to improve its services and support enhanced features. In some cases, Shopify is responsible for its own processing of your personal information. To learn more about how Shopify uses data, you can review the Shopify Consumer Privacy Policy and visit the Shopify Privacy Portal if you wish to exercise certain rights.
Third-Party Links
Our website may contain links to third-party websites, apps, or platforms. We are not responsible for the privacy practices, security, content, or accuracy of those third-party sites. If you choose to visit them, we recommend reviewing their privacy policies and terms before providing any personal information.
Children’s Privacy
Our services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority in their jurisdiction. If you believe a child has submitted personal information to us, please contact us so we can review and delete it where appropriate. As of the effective date of this Privacy Policy, we do not knowingly sell or share personal information of individuals under 16 years of age.
Data Security and Retention
We use reasonable safeguards to help protect your personal information, but no system can be guaranteed to be completely secure. Information transmitted to us over the internet may not be fully secure, so we encourage you not to send sensitive information through unsecured channels.
We keep personal information only as long as necessary to fulfill the purposes described in this policy, including maintaining your account, completing transactions, meeting legal obligations, resolving disputes, and enforcing our agreements.
Your Rights and Choices
Depending on where you live, you may have some or all of the following rights regarding your personal information:
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Access / Know the personal information we hold about you.
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Delete personal information we maintain about you.
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Correct inaccurate or incomplete information.
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Portability of your personal information in certain situations.
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Manage marketing preferences by opting out of promotional emails using the unsubscribe link in our messages.
You may exercise these rights through the website where available or by contacting us using the details below. We may need to verify your identity before responding to your request, and you may also be able to authorize an agent to submit a request on your behalf where permitted by law.
We will not discriminate against you for exercising your privacy rights.
Complaints and Appeals
If you have concerns about how we handle your personal information, please contact us using the details below. Depending on your location, you may also have the right to appeal a decision or file a complaint with your local data protection authority.
International Data Transfers
Because we operate online and use third-party service providers, your information may be transferred, stored, and processed outside of your home country.
If your data is transferred from the European Economic Area or the United Kingdom, we rely on approved legal transfer mechanisms, such as Standard Contractual Clauses or equivalent recognized safeguards, unless the destination country has been found to provide adequate protection.
Policy Updates
We may revise this Privacy Policy from time to time to reflect changes in our business, technology, legal obligations, or operational practices. When we do, we will post the updated version on this page and revise the “Last updated” date. Where required by law, we will also provide additional notice.
Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your rights, you may contact us at:
Email:
Address: